Privacy Policy

Welcome to the Ethos Neuroscience Institute (“we,” “our,” “us,” or “Institute”). We are dedicated to protecting your privacy and ensuring the confidentiality, integrity, and security of your personal and health-related information. This Privacy Policy outlines in detail how we collect, use, disclose, store, and safeguard your information when you visit our website, ethosneuro.org, interact with us in person, communicate with us by phone, or engage with our services in any other capacity.

By accessing our website, using our services, or providing us with your information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all information collected through:

Our website (ethosneuro.org).
In-person interactions at our facility located at 1828 E Cesar E Chavez Ave, Ste 6200, Los Angeles, CA 90033.
Phone communications (e.g., via 310-985-7777).
Email, fax, or other electronic communications.
Any other means of interaction with the Ethos Neuroscience Institute.

This policy does not apply to third-party websites, services, or applications that may be linked from our website or recommended by us. We encourage you to review the privacy policies of any third-party services you use.

2. Information We Collect

Personal Information

This includes any information that can be used to identify you directly or indirectly, such as:

Identifiers: Full name, date of birth, email address, phone number, mailing address, IP address, and unique identifiers (e.g., patient ID).
Health Information: Medical history, treatment plans, diagnostic results, medication records, and other health-related data provided by you, your healthcare provider, or insurance companies.
Payment Information: Credit card details, bank account information, insurance policy numbers, and billing data for processing payments.
Demographic Information: Age, gender, race, ethnicity, and language preferences.
Technical Data: Browser type, device information (e.g., device ID, operating system), and usage data collected through cookies, web beacons, and similar technologies.

Non-Personal Information

This includes aggregated or anonymized data that cannot be used to identify you, such as:

Website usage statistics (e.g., pages visited, time spent on the site).
De-identified health data used for research or analytics purposes.

3. How We Collect Information

We collect information through the following methods:

Directly from You: When you provide information during appointments, phone calls, emails, or through forms on our website (e.g., appointment scheduling, contact forms).
From Healthcare Providers: When your healthcare provider shares your medical records or treatment information with us.
Automatically: Through cookies, log files, and other tracking technologies when you visit our website.
From Third Parties: Such as insurance companies, referral partners, or other entities involved in your care.

4. How We Use Your Information

We use your information for the following purposes:

To Provide Healthcare Services: To diagnose, treat, and manage your health conditions, including scheduling appointments, processing payments, and coordinating care with other healthcare providers.
To Communicate with You: To respond to your inquiries, provide appointment reminders, and share important updates about your care.
To Improve Our Services: To analyze website usage, enhance user experience, and develop new features or services.
For Research and Analytics: To conduct research, perform data analysis, and improve healthcare outcomes, using de-identified or aggregated data whenever possible.
For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, including reporting obligations to government agencies.
For Marketing Purposes: To send you promotional materials, newsletters, or other communications (only with your explicit consent).

5. How We Share Your Information

We may share your information in the following circumstances:

With Healthcare Providers: To facilitate your treatment and coordinate care with other medical professionals involved in your care.
With Service Providers: Third-party vendors who assist us in operating our website, processing payments, managing appointments, or providing other services. These vendors are contractually obligated to protect your information and use it only for the purposes we specify.
For Legal and Regulatory Purposes: When required by law, court order, or government request, or to protect our rights, property, or safety.
With Your Consent: For any other purpose disclosed to you at the time of collection, with your explicit consent.
In Case of Business Transfers: If the Institute undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement robust technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data during transmission and storage.
Regular security audits and vulnerability assessments.
Access controls to limit who can view or use your information.
Employee training on data privacy and security best practices.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you in the event of a data breach affecting your information.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your information:

Access: Request a copy of the personal information we hold about you.
Health Information: Medical history, treatment information, and other health-related data provided by you or your healthcare provider.
Deletion: Request deletion of your personal information, subject to legal and regulatory obligations.
Opt-Out: Opt out of receiving promotional communications or sharing your information with third parties.
Restriction: Request restrictions on how we use or disclose your information.
Data Portability: Request a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact us using the information provided at the end of this policy. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website. These technologies help us:

Remember your preferences and settings.
Analyze website traffic and usage patterns.
Deliver personalized content and advertisements (with your consent).

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites, such as medical resources, research institutions, or partner organizations. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ethos Neuroscience Institute
1828 E Cesar E Chavez Ave, Ste 6200
Los Angeles, CA 90033
Phone: 310-985-7777
Email: team@ethosneuro.org

We are committed to addressing your concerns promptly and transparently.

Thank you for trusting the Ethos Neuroscience Institute with your care. Your privacy and trust are of the utmost importance to us.

Last updated March 2025